Privacy policy

Tjantek
Last updated: 30 March 2026

Tjantek is a trading brand of Jehovah-Raah Pty Ltd (ABN 70 658 254 329), registered in the Australian Capital Territory, Australia. This Privacy Policy explains how we collect, hold, use, and disclose personal information when you visit tjantek.store, place an order, subscribe to updates, interact with our advertising, or contact us about our products. By using tjantek.store or engaging with Tjantek, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. What personal information we collect
Depending on how you interact with Tjantek, we may collect: your name, email address, phone number, billing address, and shipping address; order details, payment confirmations, and transaction history; delivery, fulfilment, returns, and customer support information; browsing, cart, website, and purchase behaviour; browser, device, IP address, and interaction data collected in part through analytics tools; and marketing preferences and communications history.

2. How we collect personal information
We collect personal information directly from you when you place an order, subscribe, contact us, or otherwise interact with the store; automatically through cookies, tracking pixels, analytics tools, and similar technologies; and from service providers involved in website hosting, payments, advertising, email marketing, and fulfilment-related activities.

3. Why we collect, hold, use, and disclose personal information
We use personal information to process and fulfil orders; arrange shipping, delivery, and returns-related administration; communicate with you about orders, enquiries, support, and store updates; operate and improve the store and customer experience; detect and prevent fraud, misuse, or security issues; send marketing communications where we have your consent in accordance with the Spam Act 2003 (Cth); measure advertising performance and support targeting or retargeting activities; and comply with legal and regulatory obligations.

4. Shipping and fulfilment
To deliver physical products, we disclose relevant information such as your name, delivery address, contact details, and order information to fulfilment, shipping, and logistics providers where reasonably necessary to complete delivery, manage returns, or resolve delivery issues. These providers are required to handle your personal information in accordance with applicable privacy law.

5. Service providers and third parties
We use third-party service providers to support the operation of Tjantek. These include providers for website hosting and storefront infrastructure, payment processing, email marketing, advertising and analytics, and fulfilment and logistics. A current list of our material service providers is available on request by contacting contact@tjantek.store. These providers operate independently under their own terms, privacy policies, and security practices. To the extent permitted by law, our responsibility is limited to our own handling of personal information. We are not responsible for the independent acts or omissions of third-party service providers, except where required by applicable law.

6. Automated processing
Some of our service providers may use automated processing in connection with our services. This includes automated segmentation in our email marketing platform which may determine which marketing communications you receive, and automated advertising targeting which may determine which advertisements you are shown. These automated processes do not produce legal decisions or decisions with similarly significant effects on you.

7. Cookies and advertising technologies
Tjantek uses cookies and similar technologies to operate the store, understand traffic and browsing activity, measure campaign performance, and support advertising and remarketing activities. This includes essential cookies required for the store to function, analytics cookies, and advertising cookies and pixels. You can manage cookies through your browser settings. Blocking essential cookies will affect the functionality of the store, including the ability to complete purchases.

8. Overseas disclosure
Personal information may be disclosed to and processed by service providers located outside Australia. We take reasonable steps to engage providers with established privacy and security practices and to ensure that personal information transferred overseas is handled responsibly and protected against misuse, unauthorised access, and disclosure. We do not sell personal information to third parties.

9. Notice for customers outside Australia
Our website and services are operated from Australia. If you are located outside Australia, your personal information may be transferred to and processed in Australia and on the infrastructure of our third-party service providers, which may be located in other countries including the United States. By using this website, you acknowledge that your personal information may be processed outside your country of residence. We take reasonable steps to protect your personal information regardless of where it is processed. If you have questions about how your personal information is handled, contact us at contact@tjantek.store.

10. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain personal information for as long as reasonably necessary for the purposes for which it was collected. As a general guide: transaction and order records are kept for a minimum of 7 years to comply with Australian tax obligations; shipping and delivery records are kept for a minimum of 7 years; and marketing contact information is retained until you unsubscribe or request deletion, subject to legal obligations. Where personal information is held by third-party service providers on our behalf, deletion requests will be actioned within our own systems promptly. Third-party providers retain data under their own retention policies and terms of service, which we do not control. We will make reasonable efforts to request deletion from our providers where technically and contractually practicable.

11. Security incidents
We take the security of your personal information seriously. In the event we become aware of a security incident that may have affected your personal information, we will take reasonable steps to assess and contain the incident. Where we consider it appropriate in the circumstances, we will take steps to notify affected individuals. We are working towards a data handling framework consistent with Australian Privacy Principles as our business develops.

12. Access, correction, complaints, and your rights
You may request access to personal information we hold about you. We will respond to access requests within 30 days of receiving a verified request. You may also ask us to correct information that is inaccurate, out of date, or misleading. To make an access or correction request, contact us at contact@tjantek.store. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us directly.

13. Contact
Privacy enquiries for Tjantek: contact@tjantek.store
Jehovah-Raah Pty Ltd (ABN 70 658 254 329)
Attn: Tjantek
Level 16 & 17, 1 Denison Street, North Sydney, NSW 2060, Australia